Bronze Service

Facility Space

Secure Facility
Cameras
Guard
Key Card Access
Fencing on 4 wall and top
Diverse Electrical and Telecommunications Paths
Redundant Electrical and Telecommunications
Keyed and/or Combination locks on Rack doors

Security

Firewalls
DMZ (Internal and External, as required)
Intrusion Protection
Intrusion Detection
Zero-Day Protection
Logging of Successful/Failed Logon Attempts

Rack Space

HVAC
Clean, Reliable Power
External Generator(s)
Rack Incased UPS
Tempreature Monitoring
Power Consumption Monitoring
Heartbeat Monitoring
Cable Management

Server

1RU of Space
Single Processor CPU
100MB of IP Telecom per day
1GB of Configuration Files (Backed-up file-by-file 6/1)
320 Watts of power per RU
1GB of DRAM
10GB of Local Disc Space
Guaranteed Availability of 0.98 Up-Time
Remote Integrated Lights Out (iLO)
Operating System (Windows or Linux)
Patch Management
Life-Cycle Replacement nominally at 3-years

Management

Service Level Agreements
Service Level Reporting
Asset Intelligence Reporting
Incident Management
Web Dashboard Reporting
System Availability Reports
Fault Management
Fault Monitoring
Service Desk Reporting and Integration
Backup (6/1) and Restoral
7X24 Emergency Response